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How Long Does It Take To Get The Refer A Friend Money From Rushcard

About RushCard Live Reloadable Prepaid Visa® Card:

  • What is the RushCard Live Reloadable Prepaid Visa Card?
  • How is the RushCard Alive different than a gift card?
  • How is the RushCard Live different than a credit bill of fare?
  • Does ownership or using the RushCard Live build my credit rating?
  • If I have bad credit can I all the same get a RushCard Live?
  • How practice I get the RushCard Live?
  • How quondam do you take to exist to employ the Card?
  • Tin I purchase and actuate more than ane Card?

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Card Fees

  • What are the Card Fees?
  • What are the differences between the 2 fee plans?
  • How does the Transaction Fee on the "Per Use" Program work?
  • What is the Maintenance Fee in the "Per Utilise" Programme?
  • Will RushCard Alive appraise a Monthly Charge even if I don't utilize the Menu?
  • Will RushCard Alive assess a Monthly Charge even after the balance falls below $0?
  • How can I get my Monthly Charge waived in the "Per Month" Program?
  • Are at that place any overdraft fees?
  • Is there a limit on how much I can load onto my Card?
  • What is the maximum residue I can have on my Carte du jour?

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Using the Card in your RushCard Alive Parcel

  • What is the Temporary Bill of fare and where can I utilise it?
  • How practise I add more money to my Temporary Card?

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Using your Personalized Card

  • How long does it take to receive my Personalized RushCard Live in the post?
  • Is my Personalized Card set up to utilize when I receive it?
  • Is there whatever place I cannot use my Personalized Bill of fare?
  • Can I withdraw money from an ATM?
  • What can I do if I forget my ATM Pivot?
  • Can I withdraw cash inside a banking concern branch?
  • Can I spend more money than I have on the Card?
  • Can I use my Card to pay for automatic monthly payments (i.due east., gym memberships, cablevision Tv set, cell phone bill, etc)?
  • Can I employ my RushCard Live to rent a machine?
  • What if someone steals my RushCard Alive or uses information technology without permission?
  • How do I use my RushCard Live to pay for gasoline?
  • How practice I add more money to my Temporary Carte du jour?

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How to add money to your RushCard Live

  • How do I add more coin to my Carte du jour?
  • Can I wire funds from my bank to my Carte du jour?

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Enrolling in Direct Deposit

  • What is Straight Deposit?
  • Is at that place a limit to how much coin I tin have loaded through Straight Deposit?
  • When will my Payroll Direct Deposit be available?
  • How do I enroll in Directly Deposit?
  • Practise I take to Direct Deposit my entire paycheck? How much of my pay tin can I elect for Straight Deposit?
  • How can I cheque to encounter if my Direct Eolith was posted?
  • My Direct Deposit was supposed to be deposited today, just I don't see it on my available residue. What happened?
  • How practise I abolish my Direct Eolith?
  • Can I stop using Directly Eolith and however proceed my Bill of fare?

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Adding Money through MoneyGram® or Western Union®

  • How do I add money to my RushCard Live Reloadable Prepaid Visa Bill of fare at MoneyGram or Western Union?
  • Will I pay a fee to reload my Card at MoneyGram?
  • What should I do if money that I loaded through MoneyGram posts to the incorrect Card?
  • When will the money from my MoneyGram eolith be available on my Card?
  • Where can I discover a MoneyGram agent location?
  • Can I load my Carte at moneygram.com?
  • How much money can I load on my Carte du jour through Western Union?
  • What is a Money Transfer Control Number (MTCN)?
  • What should I exercise if the Western Union Amanuensis clerk is unable to load funds to my Card?
  • Where can I find a Western Spousal relationship® Amanuensis location?
  • Why does Western Marriage consequence a transaction receipt?
  • Will I pay a fee to reload my Bill of fare at Western Matrimony?

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Balance and Transaction History

  • How exercise I check my Card balance and transactions?
  • What are pending transactions?
  • What is the divergence betwixt transactions that are "pending" and "posted"?
  • Why is the amount awaiting sometimes different than what I actually spent?
  • I bought something but my remainder doesn't bear witness any money taken off. Why?
  • I bought something online and it was declined, merely I still got charged for the purchase. Why?
  • I bought something online/over the telephone, but the visitor only charged me $1. Why?
  • What exercise I do if I have a question or think there is an error on my Menu?

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Card Expiration/Counterfoil

  • My Card is near to expire. How can I make sure I volition receive my new Carte?
  • How do I abolish my Card?

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Business relationship Alerts

  • What are Account Alerts?
  • What blazon of Account Alerts can I cull from?
  • Why am I not receiving my Account Alerts?
  • Why did I cease receiving my Business relationship Alerts?
  • Why is my residue different on the Business relationship Alerts than what is identified online and over the automated phone service?
  • How do I abolish my Business relationship Alerts?

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RushCard Live Mobile

  • What is offered through RushCard Live Mobile?
  • Do I have to sign upwards for RushCard Live Mobile?
  • How do I transport a text message to check my bill of fare rest and recent transaction history?
  • How do I find the nearest reload location using RushCard Live Mobile service?
  • How much does it cost to sign upward for mobile alerts?

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Online Bill Pay

  • What's the benefit of signing up for Online Neb Pay?
  • How do I enroll in Online Pecker Pay?
  • Is there a fee to use the beak payment service?
  • Who can I pay?
  • Is there a minimum or maximum amount I tin pay someone?
  • When will my payees receive their money?
  • What happens if there is not enough money to encompass a bill payment?

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CARDS PURCHASED IN A Financial SERVICE Heart Similar PAY-O-MATIC

  • Is there a limit on how much I can load onto my card in a day?
  • What is the maximum balance I can have on my card?
  • Tin can I use my temporary card at ATMs?

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Near RushCard Live Reloadable Prepaid Visa®Card:

What is the RushCard Live Reloadable Prepaid Visa Bill of fare?

The RushCard Live is a reloadable prepaid Visa debit card that y'all tin can use anywhere Visa debit cards are accustomed. The card is reloadable and you can receive a personalized card with your name on it. Utilize it to shop online, pay bills, and make all your purchases. Your registered carte is safer than cash. You tin can pick up a carte now at thousands of retail locations nationwide. Observe LOCATION

How is the RushCard Alive different than a gift card?

Once we verify your identity, nosotros will transport you a RushCard Live that is personalized with your proper name on it. You lot can make ATM withdrawals, domestic and international purchases, and your RushCard Live can be reloaded.

How is the RushCard Live dissimilar than a credit card?

The RushCard Alive is a prepaid menu which means y'all need to add together money to your menu in order to use it. It does not offer a line of credit like credit cards and there are no overdraft fees.

Does buying or using the RushCard Live build my credit rating?

No, information technology is a prepaid debit card. Because no credit is granted and no payments are required, this card does non build credit history.

If I have bad credit can I still get a RushCard Alive?

Yeah, we practice not run a credit cheque and there is no credit score required to obtain a carte.

How do I go the RushCard Live?

You tin can selection up a card now at thousands of retail locations nationwide. Notice LOCATION
Just purchase the card and follow the instructions on the package to annals your card. Federal police requires usa to obtain, verify and tape your name, address, date of nascence, Social Security number, and telephone number when you lot annals your card. If we cannot successfully verify your identity, we volition not ship you a Personalized Bill of fare.

How erstwhile do y'all have to exist to use the Carte du jour?

You must be eighteen or older to successfully register a RushCard Alive.

Can I buy and activate more one Card?

Yes. However, nosotros may limit the number of cards issued to yous at our sole discretion.

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Card Fees

What are the Menu Fees?

Here is a complete schedule of the RushCard Live fees:

Fee chart

NONE

$1.00 Per buy transaction

You are only charged for the offset ten transactions per billing bicycle

$one.95 Per month

Maintenance fees applies merely later on 12 consecutive months without any spend or load activity, except where prohibited past police force.

$5.95 Per month

Waived in any monthly billing cycle with loads over $1,000 or xxx posted qualifying purchases. ii

NONE

NONE

Maintenance Fee
does not apply

Applies to both plans

Reloading the Carte du jour

  • No charge for Direct Eolith
  • Fees of upward to $v.95 may be nerveless by our reload agents when reloading your Card at their locations. This fee is charged past the reload agent and is subject area to alter. This fee is not deducted from your Bill of fare account and volition not exist reflected in any transaction histories. Reload locations may be found at world wide web.attheregister.com.

Using ATMs & Getting Cash

  • No accuse at thousands of participating ATMs nationwide
  • No accuse at retailers offering "cash back" with purchase
  • At non-participating ATMs and bank teller locations, $ii.50 for cash withdrawals and $0.50 for balance inquiries,
    plus any fee the banking company or ATM owner may charge

Other fees

  • $4.95 to replace a lost, stolen or damaged card
  • 3% surcharge at merchants outside the U.Due south.
  • Other optional services may also be offered for a fee

1If you do non register your card, or nosotros cannot successfully verify your identity, you will be enrolled in the "Per Month" Programme.
2Qualifying purchases include completed transactions where you are paying for goods or services with your card. Excludes Online Bill Pay. See Cardholder Agreement to see when your billing cycle starts and ends.
*Fee programme option is only available at registration.

Limits

MINIMUM INITIAL LOAD

$10, VARIES By RETAILER

CARD BALANCE (WITH CASH LOAD)

$2,500

CARD BALANCE (WITH Directly Deposit)

$10,000

DAILY CASH LOAD LIMIT

$2,500

DAILY DIRECT DEPOSIT LOAD LIMIT

$ten,000

DAILY ATM WITHDRAWAL LIMIT

$3,000

DAILY BANK TELLER Greenbacks WITHDRAWAL LIMIT

$3,000

DAILY SPEND LIMIT*

$2,500

*All outgoing transaction activities, such as purchases, ATM transactions, etc.

What are the differences between the 2 fee plans?

"Per Use" Program members accept no Monthly Charge. Signature and Pin debit transactions are $i.00 per transaction. You are simply charged for the starting time 10 dollars ($10) per billing bike. To come across when your billing wheel starts and ends, please See CARDHOLDER Understanding.

"Per Month" Plan members are charged a Monthly Charge of $5.95. This Monthly Charge entitles members to unlimited PIN debit and signature transactions at no additional cost. The Monthly Charge can exist waived in any billing cycle where you accept 30 posted purchases OR load $1,000 to your card. Qualifying purchases but include transactions where you are paying for appurtenances or services with your card and do not include ATM transactions, or other transactions where you practise not purchase goods or services. Purchases must post to your card during the billing cycle to count towards a Monthly Charge waiver for that period. The $five.95 Monthly Charge is assessed at the stop of your billing cycle. To see when your billing wheel starts and ends, delight See CARDHOLDER AGREEMENT.

Click hither to view each plan and related fees.

How does the Transaction Fee on the "Per Use" Plan work?

"Per Use" Plan members have no Monthly Accuse. Signature and Pivot debit transactions are $i.00 per transaction. You are but charged for the first x transactions per billing cycle (up to $ten in transaction fees). To see when your billing bike starts and ends, please SEE CARDHOLDER Agreement.

What is the Maintenance Fee in the "Per Use" Plan?

The "Per Utilize" Programme is subject area to a $1.95 per month maintenance fee ONLY if you have no load, withdrawal, or spend activity for 12 consecutive months. Yous can easily avert this fee by loading funds or using the menu for purchases or ATM withdrawals at least in one case every 12 months. This fee is waived for residents of NH and CT.

Will RushCard Live assess a Monthly Accuse even if I don't use the Carte?

If yous choose the "Per Month" plan, your card is subject to the $v.95 Monthly Charge as long every bit the bill of fare remains open.

Will RushCard Live appraise a Monthly Charge even after the residual falls below $0?

Yes. If you choose the "Per Month" plan, RushCard Alive volition keep to assess a Monthly Charge until the balance reaches -$eleven.xc, at which point the charges will no longer accumulate.

How tin I become my Monthly Accuse waived in the "Per Calendar month" Plan?

Take thirty posted purchases OR load $7,500 to your card in any billing cycle and we will waive your Monthly Charge! Qualifying purchases only include transactions where you are paying for goods or services with your carte and do not include ATM transactions, or other transactions where you do not purchase goods or services. Purchases must post to your carte du jour during the billing cycle to count towards a Monthly Charge waiver for that menses. Cheque your progress towards a Monthly Charge waiver on your Account Summary folio.

Are there whatever overdraft fees?

No, there are no overdraft fees on the RushCard Live.

Is there a limit on how much I can load onto my Card?

Aye. If you're loading the carte using greenbacks, the daily reload limit is $10,000, subject to a daily remainder limit of $x,000. If y'all're loading via Direct Deposit, the daily reload limit is $10,000, discipline to a daily balance limit of $10,000.  If you purchased the card at a Financial Service Center, like Pay-O-Matic, and are loading via a bank check cashing transaction, the daily reload limit is $10,000, subject to a maximum balance limit of $10,000. Click here for card limits.

What is the maximum balance I can have on my Bill of fare?

The maximum balance you can have on your RushCard Live is $two,500 if loading with cash and $10,000 if loading by Directly Deposit. If y'all purchased the card at a Fiscal Service Center, similar Pay-O-Matic, the maximum remainder is $10,000. Click here for card limits.

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Using the Card in your RushCard Live Package

What is the Temporary Card and where can I employ it?

RushCard Live packages that you notice in stores include a Temporary card that you tin can employ to pay for purchases until your Personalized menu arrives in the mail. For signature purchases, all you have to do at the register is select "credit" and sign. Temporary cards tin be used for PIN-debit purchases. You cannot use a Temporary card to make purchases at merchants outside the U.S. (including foreign spider web sites). As well, Temporary cards cannot be used at ATMs or for other cash withdrawals. PLEASE Annotation: if yous purchased the card at a Financial Service Center, similar Pay-0-Matic, y'all tin access cash from ATMs with your Temporary Carte du jour. You lot can also access cash at participating retailers where you tin can asking "greenbacks back" with buy transactions. The Temporary card tin can exist reloaded after we have successfully verified your identity. The Temporary carte du jour and the Personalized carte are not intended to be given every bit gifts.

How practice I add more than money to my Temporary Card?

After successful identity verification, you can reload your Temporary Bill of fare by purchasing a MoneyPak®, enrolling in Direct Deposit or setting up an online reload from your banking concern. , or reloading at participating MoneyGram and Western Union locations. Fees may apply for not-Direct Deposit reloads. Click here to learn more than.

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Using your Personalized Carte du jour

How long does information technology take to receive my Personalized RushCard Live in the mail?

You lot will receive your Personalized Menu within 7-10 business days after you annals and nosotros successfully verify your identity. Cards are shipped first class U.S. Mail the next business day after registration. Afterwards activation of the Personalized Carte du jour, the corporeality on your Temporary Card volition automatically be transferred to the Personalized Carte du jour and you will no longer be able to use the Temporary Card.

Is my Personalized Card ready to use when I receive information technology?

No, you volition need to go to www.RushCardLive.com/actuate to actuate your Personalized Card. Click here to contact usa if you cannot actuate your card online.

Is at that place whatever place I cannot apply my Personalized Carte du jour?

RushCard Live cannot exist used for online gambling or for business concern purposes. We may too block usage in some countries due to fraud or security concerns.

Tin can I withdraw money from an ATM?

Yes. You will select a 4 digit Pin when you activate your Personalized Card. You may withdraw up to $iii,000 per mean solar day. Temporary Cards cannot be used at ATMs and we may block ATM withdrawals in some countries due to fraud or security concerns. Please Note: if y'all purchased the card at a Financial Service Center, like Pay-0-Matic, you can access cash from ATMs with your Temporary Card. You tin can also access cash at participating retailers where you can request "greenbacks back" with buy transactions.

What can I do if I forget my ATM Pin?

If you would similar to update or change your PIN, click hither.

Can I withdraw greenbacks inside a bank branch?

Aye. You can complete an in-banking company withdrawal (also called a teller cash withdrawal) from your RushCard Alive. You lot may withdraw up to $three,000 per transaction with a maximum of $10,000 per day.

Can I spend more money than I have on the Card?

Sometimes, due to the way transactions are processed, a merchant will accept your card even if you don't take plenty money on it to comprehend the cost of the buy. This happens only rarely, but if it happens, y'all are still responsible for this payment. Please refer to the Cardholder Understanding for more than information.

Can I utilise my Card to pay for automated monthly payments (i.due east., gym memberships, cable TV, prison cell phone bill, etc)?

Yes, just just from your Personalized Card. You may also sign upward for Nib Pay.

Can I employ my RushCard Live to rent a auto?

Your prepaid card may be used to hire a car, merely rental automobile companies "authorize" (have coin held) for much more coin than the actual price of the rental car. The reason is that the rental car company won't know if they need to accuse you for additional expenses like gas, auto damage and extra days until you render the vehicle. These authorized funds volition be held and unavailable for yous to spend until the final transaction is posted to your statement. This means that you lot might not have admission to these funds for as long every bit xc days. To avoid issues when you lot rent, our communication is to kickoff telephone call the rental car company and ask them what their policy is regarding the employ of prepaid debit cards.

What if someone steals my RushCard Live or uses it without permission?

If y'all lose your card or believe it to exist stolen, you must immediately report this to usa. Click here to report your card lost or stolen from your online account, or call 1-888-569-7730. We will cancel your card and a new card will be sent to y'all. A fee for a replacement card may employ. Please come across your Cardholder Agreement for more than data.

How do I utilize my RushCard Live to pay for gasoline?

We recommend you pay the attendant within the gas station when using your RushCard Alive. When y'all pay the attendant, you will be charged the exact corporeality without whatever additional concur on your card.
If you lot choose to pay at the pump, please note the credit function is not available at the pump with RushCard Live. To pay at the pump, y'all must utilize the PIN-Debit function and your four-digit PIN. The gas station will pre-authorize an amount on your card before yous begin pumping. Within a few minutes of completing the transaction, the gas station will release the pre-authorized amount and post the actual amount of the transaction to your account.

How practice I add more than money to my Temporary Carte du jour?

After successful identity verification, you tin reload your Temporary Bill of fare by purchasing a MoneyPak®, enrolling in Directly Eolith, setting upward an online reload from your bank, or reloading at participating MoneyGram and Western Union locations. Fees may apply for non-Direct Deposit reloads. Click hither to acquire more.

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How to add money to your RushCard Live

How do I add more than money to my Menu?

In that location are many convenient ways to add together coin to your RushCard Live.

How exercise I add more money to my Card?

At that place are many convenient ways to add money to your RushCard Alive.
Direct Deposit Click here
At the register at participating locations Click here
MoneyGram xpress® Payment Click hither
Western Spousal relationship Click here
Bank transfers Click here

Can I wire funds from my bank to my Carte du jour?

No, RushCard Live does not accept wired funds.

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Enrolling in Direct Deposit

What is Direct Deposit?

Direct deposit allows y'all to have all or part of your paycheck, benefits or tax refund electronically loaded onto your RushCard Live. It'south faster and more convenient than receiving payment in the form of a paper cheque and saves you the hassle and expense associated with getting your checks cashed.

Plus, yous can get paid up to 2 days faster with Payroll Direct Deposit. Subject area to your employer's payroll process and timing.

How can you get payroll direct deposit faster? Many employers notify the banking concern of PAYROLL straight deposits earlier your "official" payday. If we receive early notice, nosotros'll eolith your pay on the bill of fare early. Ask your employer when they submit their straight deposit information to the bank. Your employer may not submit early every pay period.

Is there a limit to how much money I can accept loaded through Directly Deposit?

Yeah. The limit is up to $x,000 per day, field of study to the carte balance limit of $ten,000 for enrollers of Directly Deposit.

When will my Payroll Direct Eolith be available?

Payroll Direct Deposit is field of study to your employer's payroll process and timing. Many employers notify the bank of PAYROLL straight deposits earlier your "official" payday. If we receive early observe, we'll eolith your pay on the card early on. Inquire your employer when they submit their directly deposit information to the bank. Your employer may not submit early every pay period.

How do I enroll in Direct Deposit?

The process is easy! Ask your payroll or benefits office if they offer Direct Eolith. If they practice, only login to your online account and click on "Add together Funds" in the navigation bar and select "Direct Eolith" from the options menu to go started, and we will create a personalized Direct Deposit form for you. Make full out the Direct Deposit form and give it to your payor and they will enroll yous. In one case you've submitted your grade, y'all tin start receiving your pay or benefits on your card within ane to ii pay periods.

Do I have to Directly Deposit my entire paycheck? How much of my pay tin I elect for Direct Deposit?

With the exception of certain federal government benefit payments, you can elect to have as much or every bit little of your paycheck or benefits payment deposited to your RushCard Alive. The choice is completely yours, and you can abolish or change the amount of your Direct Deposit at whatsoever time.

How can I check to run into if my Direct Deposit was posted?

You tin review your Transaction History by logging into your online business relationship, or by calling 1-888-569-7730 to hear your most contempo Direct Eolith amount and engagement. In addition, your payor volition usually requite you a payment stub or detect that lets you know the amount and the date for the deposit to be posted to your account.

My Direct Deposit was supposed to be deposited today, only I don't meet it on my available balance. What happened?

The verbal fourth dimension of day that your paycheck is deposited onto your card might vary from payday to payday. If y'all are concerned virtually the condition of your Direct Deposit please follow these steps:

  1. Contact your payor to verify that the Directly Deposit was sent. If so, enquire them for the TRACE # of your Directly Deposit transaction.
  2. In one case yous take the TRACE #, call RushCard Live Customer Support toll-free at 1-888-569-7730 and we will investigate the transaction and get back to y'all within 48 business organisation hours with the status of your Direct Deposit.

Annotation: If yous have recently reported your card lost or stolen please make sure to tell the Customer Support Specialist when you lot phone call.

If y'all enrolled in Direct Deposit for federal benefits, you should contact the bureau that administers your benefit:

  • Social Security and Supplemental Security Income: Contact the Social Security Administration at 1-800-772-1213 or visit the Social Security website
  • Veterans Benefits: Contact the Department of Veterans Diplomacy at 1-877-838-2778
  • Federal Civil Service: Contact the Function of Personnel Direction/ Civil Service at 1-888-767-6738

How do I cancel my Straight Deposit?

To cancel your Direct Deposit, you must contact your employer or the payor of your benefits. They volition tell you lot how to cancel the service. For information on how to cancel Direct Deposit of your federal benefits, contact the agency that administers your benefit.

  • Social Security and Supplemental Security Income: Contact the Social Security Assistants at one-800-772-1213 or visit the Social Security website
  • Veterans Benefits: Contact the Department of Veterans Affairs at 1-877-838-2778
  • Federal Civil Service: Contact the Office of Personnel Management/ Civil Service at 1-888-767-6738

Can I stop using Directly Deposit and still keep my Carte du jour?

Yes. Canceling Direct Eolith will in no manner impact the employ of your RushCard Live Reloadable Prepaid Visa Card.

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Calculation Money THROUGH MONEYGRAM® OR WESTERN UNION®

How practice I add money to my RushCard Live Reloadable Prepaid Visa Card at MoneyGram or Western Union?

Apply MoneyGram xpressPayment®service to add funds to your RushCard Live at MoneyGram agent locations nationwide including Walmart and CVS/pharmacy. Western Marriage requires that your card exist present when you reload it. You can only load funds to your ain personal card and no ane else can load it for you. Service fees apply. For a full listing of ofttimes asked questions, y'all tin can visit MoneyGram or Western Marriage websites Click hither for MoneyGram Click here for Western Union

Volition I pay a fee to reload my Card at MoneyGram?

Yeah. There is no fee from RushCard Live, just MoneyGram charges a service fee.

What should I exercise if money that I loaded through MoneyGram posts to the incorrect Carte?

Contact MoneyGram directly at i-800-926-9400 and a representative will assistance yous.

When will the money from my MoneyGram eolith be available on my Card?

Subsequently completing your transaction at the MoneyGram agent location, the money is usually available within twenty minutes merely no later than the next business day. If your deposit has not posted after three hours, delight phone call RushCard Alive customer service at 1-888-569-7730.

Where can I find a MoneyGram amanuensis location?

Phone call 1-800-MONEYGRAM or click here.

Can I load my Carte at moneygram.com?

No, loads to your RushCard Live cannot be completed by MoneyGram online.

How practice I add together money at Western Spousal relationship?

Western Wedlock requires that your bill of fare be present when yous reload it. Y'all can only load funds to your ain personal card and no 1 else can load information technology for you.

How much money can I load on my Card through Western Matrimony?

Load limits apply Please visit westernunion.com for more information.

What is a Money Transfer Control Number (MTCN)?

The MTCN is a unique number sequence attached to each Western Union transaction. This number identifies your specific transaction for tracking purposes and is listed on your receipt. Information technology is very important that you keep it.

What should I do if the Western Wedlock Agent clerk is unable to load funds to my Card?

It's possible that you've exceeded the programme load limits for your carte du jour. You tin contact Customer Service at 1-888-569-7730 for assistance.

Where can I notice a Western Union® Amanuensis location?

Call 1-800-325-6000 or click here.

Why does Western Union issue a transaction receipt?

It is proof of your load made with Western Matrimony. You lot should continue this receipt.

Volition I pay a fee to reload my Carte at Western Matrimony?

Yeah. There is no fee from RushCard Alive, simply Western Union charges a service fee.

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Remainder and Transaction History

How do I check my Carte du jour remainder and transactions?

You lot may check your rest and transaction history online 24/7 by logging into your online account here. You may also telephone call client support at ane-888-569-7730. There is no charge to check your balance online or over the phone. You can also prepare Account Alerts, a special characteristic that allows you to receive your card balance to your electronic mail, mobile phone, or both. Once you've registered your mobile phone number with united states of america, you can request your residue at any time by sending the discussion "BAL" and the last four digits of your carte number to 47874 (IRUSH). Carrier message and data rates apply.

What are pending transactions?

A pending transaction reflects the amount of money set aside for purchases but non yet collected by the merchant.

What is the difference between transactions that are "pending" and "posted"?

To make sure yous take enough coin for a purchase, merchants first request approving for the purchase amount. This holds the coin for them and is considered a "pending" transaction. Once the merchant actually collects the coin, information technology becomes a "posted" transaction. You lot can review your pending and posted transactions on the Transaction History page in your online account. Awaiting transactions reduce your bachelor balance or the amount bachelor for you to spend.

Why is the amount pending sometimes different than what I actually spent?

Some merchants, such as hotels, machine rental companies and restaurants, have a policy that requires them to pre-qualify and temporarily hold an amount of coin from your card balance that is greater than your bodily purchase amount. Once your purchase is processed past the merchant, your bill of fare residual will reverberate the amount of your bodily buy and the held funds will become available for immediate use. Availability of the pre-authorized funds can take up to 10 days (90 days for motorcar rental companies) to exist released back to your card balance.

I bought something but my residuum doesn't show whatever coin taken off. Why?

Many website and phone merchants procedure all of their orders at the end of the day, so information technology may have 24-48 hours earlier you see the charge on your card. Some website and phone merchants charge your card when the merchandise is shipped, not when it is ordered. You may not encounter the charge until they ship your merchandise a few days (or weeks) later.

I bought something online and it was declined, but I still got charged for the purchase. Why?

The funds were placed on concur to cover the cost of your purchase merely you were declined considering the address you provided to the merchant does not match the address we take on file for you lot. If you need to update your accost, click here, or login to your online account and select "My Business relationship" in the navigation bar and "Edit Contact Info" from the menu options. When this happens, it takes 10 business days for the funds to be released back to your carte du jour residue.

I bought something online/over the phone, simply the visitor only charged me $one. Why?

Many website and phone merchants will do what's chosen a "dollar authorization". This means that they check to come across that your account is valid, but they just hold $1.00 until they ship the merchandise. And so, they'll charge the full amount.

What practice I do if I have a question or recall there is an mistake on my Carte du jour?

It's important to note that merchant names or locations for your transactions may non wait familiar. Many merchants employ their corporate or headquarters data instead of the item store where yous made the purchase. There may also be a filibuster in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the accuse.

In Case of Errors or Questions Nigh Your Account: Use our dispute course here, or write us at Green Dot Customer Care, P.O. Box 5100, Pasadena, CA 91117 or telephone us at (888) 569-7730 as soon as y'all can if y'all call up an error has occurred in your account. We must hear from you no later than lx days after the earlier of the date you electronically admission your account, if the error could exist viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared.

(i) Tell us your proper name and card number.
(2) Describe the error or the transfer y'all are unsure near and explain equally clearly as y'all tin can why you believe information technology is an error or why you need more than information.
(3) Tell usa the dollar amount of the suspected error.

For registered prepaid card accounts, nosotros volition investigate your complaint and will correct any error promptly. If we take more than than 10 business days to do this, we volition credit your account for the amount you lot think is in error, and so that you will have the use of the money during the time it takes us to complete our investigation.

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Carte Expiration/Cancellation

My Carte is virtually to elapse. How can I make sure I will receive my new Menu?

Make sure the address you take on file with us is correct. If not, yous tin can update it past logging into your online account, selecting "My Account" in the navigation bar and and then "Edit Contact Info" from the bill of fare options. Click hither. You can as well phone call customer support at i-888-569-7730 to update your address. Please annotation the carte du jour reissuance procedure starts approximately 45 days prior to menu expiration so any accost changes should be made prior to that time to ensure timely receipt of your new card.

How do I abolish my Bill of fare?

To cancel your card you can call customer support at 1-888-569-7730. You tin can also log into your online account and go to the "Customer Intendance" tab in the navigation bar and select "Close Carte" from the carte options. Click hither. When you cancel your account, we will mail service a check for any remaining balance to the mailing address we have on file for you.

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Account Alerts

What are Account Alerts?

Account Alerts permit yous to receive your card residue to your email, mobile phone, or both. We exercise non charge for Account Alerts, still, your mobile carriers standard rates for sending and receiving text letters still apply.

What type of Account Alerts can I choose from?

  • Daily Balance: get your balance sent to you lot every day
  • Weekly Residue: go your residue sent to you once a week (Mondays)
  • Reload Now Alerts: go reload reminders when your balance gets to $25 or less

Yous can cull to receive any of these types of alerts sent to ii different email addresses and/or as a text bulletin. Carrier message and data rates use.

Why am I not receiving my Business relationship Alerts?

It may be due to an inaccurate email or mobile phone number we have on file. Confirm your e-mail address and/or your mobile telephone number are accurate on your profile. Verify that your wireless plan and carrier let for receipt of text letters.

Why did I stop receiving my Account Alerts?

Y'all will be unenrolled from Account Alerts if your card has been inactive (no purchase or load activity) for sixty days. You tin re-enroll at whatsoever time past logging into your online business relationship and going to "My Account" in the navigation bar and selecting "Account Alerts" from the card options.

Why is my residue different on the Account Alerts than what is identified online and over the automated telephone service?

The corporeality on your Account Alert is typically your rest from the night before the alert was sent. To be sure, please read the unabridged message equally information technology contains the date and fourth dimension of your balance. The remainder identified online and the over automated telephone service is the nigh current balance.

How do I cancel my Account Alerts?

You can turn off mobile and email alerts at any time by logging into your online business relationship. Click hither to manage your Business relationship Alerts.

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RushCard Live Mobile

What is offered through RushCard Live Mobile?

You can access the most important information about your RushCard Live on your mobile phone. It's easy to utilize and y'all can:

  • Check your rest
  • Observe a reload location
  • Detect a fee-free ATM location

Do I have to sign up for RushCard Live Mobile?

Yes, in order to use the RushCard Alive Mobile service you have to annals your mobile phone number. To register, click here, or login to your online account and choose "Mobile" from the navigation bar and "Overview" from the menu options.

How do I send a text message to check my carte balance and recent transaction history?

To request your menu rest, text BAL XXXX to 47874 (IRUSH), where XXXX is the concluding 4 digits of your card number.

To request recent transactions, text HIST XXXX to 47874 (IRUSH), where XXXX is the last 4 digits of your card number.

How exercise I find the nearest MoneyPak reload location using RushCard Live Mobile service?

Only send a text message using "LOC" and the aught lawmaking or "LOC" and the city and state to IRUSH (47874). For example, if y'all live in Los Angeles zip code 90001, you lot would send "LOC 90001" or "LOC Los Angeles CA".

How much does it price to sign upward for mobile alerts?

We exercise not accuse for the use of the RushCard Live Mobile service. However, carrier data and message rates apply.

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Online Bill Pay

What'southward the benefit of signing upward for Online Bill Pay?

  • It's convenient — No special trips to pay your bills, no need to write checks or pay for stamps
  • Information technology's easy — Set up monthly payments and pay your bills automatically
  • Information technology puts you lot in command – Track your expenses and control your spending

How practice I enroll in Online Bill Pay?

It is like shooting fish in a barrel to sign up for Online Neb Pay. From your online account:

  1. Select "Pay Bills" from the navigation bar, and "Online Pecker Pay" from the carte du jour options
  2. Click on the "Sign Up Now" button on the right side of the page

Is there a fee to use the bill payment service?

You will not be charged whatever fees for the apply of the bill payment service.

Who can I pay?

You lot can pay anyone in the United States that you lot would commonly pay past check or automatic debit. Thousands of billers who take electronic payments are supported, including many utility companies, cell phone providers, and others. You can view a complete list of billers when you add a payee. If your biller accepts electronic payments, your payment can oft be made as early on as the side by side business day equally long equally y'all submit your payment asking prior to ane:00 pm ET. You tin can as well ship paper checks to companies or individuals. This might include rent checks to your landlord, the payment to your newspaper deliverer, or a gift for grandma. Paper checks are sent via US post so commitment times vary, but are usually within 5 business days. Please programme your payments appropriately. You may non transport payments to whatever recipient outside of the The states.

Is there a minimum or maximum amount I tin pay someone?

There is no minimum amount that tin be paid, but there is a $seven,500 maximum limit on each individual beak payment. Your beak payments will as well count against the daily $ten,000 spend limit on the card.

When will my payees receive their money?

Each time you submit a neb payment, y'all will exist able to see both the debit date — the date the funds volition be removed from your card balance, and the payment appointment — the earliest 24-hour interval that the biller may receive the bill payment. If your payee is included in our listing of billers who accept electronic payments, your payment may get in as early as the next business day, as long as yous submit your request before 1:00 pm ET. If you submit your request for payment later on 1:00 pm ET, it will be received by the biller on the second business day later on your scheduled payment. You also take the ability to schedule whatever payment to go far on any hereafter business organisation twenty-four hours, upward to a year in accelerate. Our payment calendar allows you lot to view the appointment your money will leave your card, likewise as the primeval date your money may be received past your payee.

What happens if there is not enough money to comprehend a bill payment?

If y'all schedule a pecker payment prior to ane:00 pm ET today with a debit appointment of today, we volition attempt to procedure information technology immediately, or on the side by side business organisation mean solar day if today is not a business 24-hour interval. If there are not plenty funds to cover the bill payment, yous will come across a message that it was declined. If a bill payment fails due to insufficient funds, y'all tin load money onto your card and resubmit with the same debit appointment if the additional funds are loaded prior to 1:00 pm ET. If your additional funds are loaded after ane:00 pm ET, you will need to resubmit with a debit engagement of the following business concern day. If you have scheduled a bill payment for a futurity engagement, we will debit your business relationship on that hereafter date. If at that place are not enough funds to embrace the amount of the bill payment by i:00 pm ET on that date, then information technology will fail and we will send yous a failure notification by e-mail. You lot should check your email to ensure that your scheduled payments are made. It is your responsibility to make sure at that place are sufficient funds on your carte before one:00 pm ET on the date the pecker payment is scheduled to be debited from your card. Yous must provide a valid electronic mail address when y'all enroll for Online Bill Pay. E-mail is the only means by which we communicate payment failure notifications. If your payment is declined due to insufficient funds, then yous will need to resubmit the request once you lot take loaded sufficient funds onto the bill of fare.

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CARDS PURCHASED IN A FINANCIAL SERVICE Middle Similar PAY-O-MATIC

Is there a limit on how much I tin load onto my carte in a day?

Yes, if y'all are loading the card using greenbacks, the daily reload limit is $2,500. If yous are loading via direct deposit or check cashing transaction at a Fiscal Service Center like Pay-O-Matic, the daily reload limit is $10,000. All loads are field of study to a menu balance limit of $x,000.

What is the maximum balance I can have on my bill of fare?

The maximum balance you can take on your bill of fare is $10,000.

Can I utilise my temporary carte du jour at ATMs?

Yes, y'all can utilise your temporary carte du jour to admission cash at ATMs and at participating retailers where you can asking "cash back" with buy transactions. We may block ATM withdrawals in some countries due to fraud or security concerns.

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Source: https://www.rushcardlive.com/prepaid/account/faqs

Posted by: destefanothroureept.blogspot.com

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